Everything you need to know about getting your AnchorKnight and sending it back if it isn't right. Questions we haven't answered here? Email hello@anchorknight.com.
Ordering and when we ship
AnchorKnight is currently available for reservation and pre-order. You pay on delivery — nothing today. Once units are ready, we email every reservation holder an exact ship date and a confirmation link before charging anything, and Early Bird and pre-order customers are shipped first.
Where we ship
At launch we ship across the European Union, with more regions added as we scale. If you're outside the EU and want a unit, join the waitlist and mention your country — it helps us prioritise where we open shipping next.
Delivery cost and time
Shipping cost and the estimated delivery window are shown at checkout before you confirm, based on your destination. We'll share exact carrier options and timings with reservation holders ahead of the first shipments.
Customs and duties
For deliveries outside the EU, import duties or taxes may be charged by your local customs authority and are not included in the price. Those charges are the recipient's responsibility.
Tracking
When your order ships you'll get a confirmation email with a tracking link so you can follow it to your door.
30-day returns
If AnchorKnight doesn't help you sleep better at anchor, send it back within 30 days of delivery for a full refund.
- The device should be in re-sellable condition with its accessories and packaging. Normal testing on board is fine — that's the point.
- Email hello@anchorknight.com to start a return and we'll send instructions.
- Refunds are issued to your original payment method once we receive the device, typically within 14 days.
Faulty or damaged items
If your device arrives damaged or develops a fault, contact us and we'll repair or replace it at no cost — this is in addition to your statutory consumer rights, which we never limit.
2-year warranty
Every AnchorKnight comes with a 2-year warranty covering defects in materials and workmanship under normal marine use. It doesn't cover accidental damage, loss, or wear beyond normal use. To make a claim, email hello@anchorknight.com with your order details and a description of the issue.
See also our terms & conditions.
This page is a clear, good-faith summary and is not legal advice. Finalise the shipping regions, carrier, costs and return address against your fulfilment setup before public launch.